Return And Exchange
At Crema Aclara, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your product, we offer a hassle-free returns and exchange policy to make your shopping experience as seamless as possible.
Returns:
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Time Frame: You have 30 days from the date of purchase to initiate a return.
- Process: To start a return, please contact our customer service team at customer service Aclarainf@gmail.com. Provide your order number and reason for return. We will guide you through the return process.
- Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges:
- Eligibility: Exchanges are allowed for defective or damaged items. If you need to exchange it for the same item, contact us.
- Process: Please send your item to our warehouse. Once the exchange request is approved, we will send you a replacement product at no additional cost.
Non-Returnable Items:
- Gift cards
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Shipping:
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact Us: If you have any questions about our returns and exchange policy, please contact us at [customer service email/phone number]. We are here to assist you and ensure your satisfaction with Crema Aclara.
Thank you for choosing Crema Aclara. Your happiness with our product is our top priority.